Developer Support Engineer

Nylas
✨New
📍 City -
🌍
Remote
💼
Support
🪜
💵
⏰ Deadline
Skills
Python
APIs
Diversity
🙋🏾‍♀️Womxn Founded

Responsibilities
- Help customers solve technical problems and answer questions about product capabilities
- Lead customer conversations as a technical expert, where your knowledge and expertise of the Nylas Cloud APIs will allow you to guide implementation and onboard customers
- Manage customer support tickets and provide regular updates to open tickets
- Develop customer-facing documentation and integration guides
- Collaborate closely with various teams including engineering (provide feedback, file and fix bugs), go-to-market (respond quickly to high priority issues, talk to prospects), and product (provide roadmap feedback)
- Develop technical messaging and platform architecture documentation describing the Nylas Cloud APIs

Qualifications
- You have coding experience in at least one major programming language (preferably Python, Ruby, Java, or Javascript)
- You've provided technical product support (preferably for SaaS)
- You have demonstrated experience working on technical issues, troubleshooting bugs, and communicating with engineers
- You've used APIs to build applications and/or query data
- You can thrive in a fast-paced environment with lots of autonomy
- You are detail-oriented and have great verbal and written communication skills
- You have deep empathy towards technical and non-technical users and thrive on making customers feel empowered
- You love solving puzzles and learning new tools and approaches to do so

Don't forget to mention Frauvis when you apply!
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