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Software Development
Platform Engineer - SRE

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Platform Engineer - SRE

Work closely with application teams to onboard to DynaTrace/Appdynamics/NewRelics and help to uplift their monitoring configuration.
Debug/Triage various challenges incurred by Application teams integrating with Dynatrace
Work with various teams on learning how to best utilize Application Performance Monitoring to uplift both their development and production operations
Assist various teams with the creation of dashboards & alerts in Splunk
Solve complex Splunk administration problems using your knowledge of automation, scripting, DevOps tools, REST APIs etc
Strong understanding of Splunk configuration files and architecture
Assist and provide expert best practices in adoption, expansion, additional use cases and in setting up Splunk.
Knowledge of advanced search and reporting commands
Develop reliable, efficient queries that will feed custom alerts and dashboards.
Development of best practices and run book.
Troubleshoot Splunk server and agent problems and issues
Designing and maintaining production-quality dashboards
Engage application and infrastructure teams to establish best practices for utilizing Splunk data and visualizations Qualifications:


• Thorough understanding of IT fundamentals to include:
Windows and Linux operating systems networking, security, cloud, and git usage
4 years performing Splunk administration and development experience
Mentor members of the technical staff to support and assist in Splunk-related activities
Splunk Certified Administrator, Splunk Certified Architect and/or Splunk Certified preferred
3 years of DevOps tools experience (Ansible, Git, Terraform, Docker, etc.)
Passionate about technology and Splunk products
Strong knowledge (recent experience) with the PCF/AWS/Azure cloud.
Knowledge of a scripting language(Python & Shell) and UNIX command line
Strong knowledge of application monitoring and event management

Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.​

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting.  Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.


Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.