Coupa
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Technical Support Engineer
Coupa
✨ New
📍 City -
Philadelphia
🌍
💼
Support
🪜
Entry
💵
$50k - $100k
# of Blk Folks
⏰ Deadline
👊🏾
Black Leadership
👊🏾
Black Founder/CEO
Job Description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.


Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:


1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.


Responsibilities
Answering ‘how to’ technical and application configuration questions
Assisting in trouble shooting 2nd level technical issues
Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required ensuring strong customer satisfaction
Business Event Monitoring of customer production environments.
Manage customer expectations and experience in a way that results in high customers satisfaction
Creating of knowledge articles in Coupa’s knowledge-base for the use by customers


Requirements
A fast learner, self-motivated, and able to work in a fast-paced, start-up environment
Committed and believes in providing quality customer service
Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
Keen on learning scripting or has some prior experience already in Bash, Shell, Python or other scripting language
Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
Excellent written and verbal communication skills
The ability to clearly articulate solutions to complex technical problems in a clear and simple way
Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (bonus)
College Degree (Computer Science, Information Technology or related field) or equivalent job experience
Experience using CRM and/or helpdesk call tracking and issue tracking tools
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.


We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!